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Do you know what secret shopping is? Let's dive in!

The secret life of an undercover consumer

Do you know what secret shopping is? Let's dive in!
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StarsInsider
24/06/2025 06:30 ‧ 6 days ago | StarsInsider

LIFESTYLE

Society

Do you love to shop and have excellent observational skills? If so, you might be the right person to become a mystery shopper. Mystery shopping is a popular way for companies to discover more about the services offered at their stores. And the way they do this is by hiring covert consumers to evaluate customer service and satisfaction, and find out if performance is fulfilling what the retailer is promising. But what does it take to function as a secret shopper, and how does it work?

Click through and go undercover to find out.

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